Returns & Exchanges
We gladly accept returns and exchanges
Contact us within 14 days of delivery via email at firstname.lastname@example.org.
Please include your Order #
Ship items back within: 30 days of delivery
We don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
Returns and exchange details
Do you accept returns?Yes. We accept returns on any non-customized items. To return or exchange any product, contact us for a return authorization number.Customers are responsible for return shipping. Returns and exchanges must follow the following criteria:Product must be unopened and returned in original condition suitable for resell including all original tags, any paperwork, accessories, unused, undamaged, uncut and unworn.Product that has been used for display purposes is not considered a defective item.Product that has been sold and gets broken after the sale is not considered defective.We will not accept returns or exchanges 1 month after receipt of your order.Customer is responsible for return shipping.Customer is responsible for the condition of the items while in transit. We highly recommend that insurance be purchased with any return shipment.Please note: TC Boutique does not accept returns on custom orders.Can I exchange items?Yes. Customer will be responsible for return shipping of items they wish to exchange.Please note: TC Boutique does not accept exchanges on custom orders.How do you handle shortages and defective items?Shortages: Any order which is shipped incomplete will be completed by TC Boutique. We will either ship the missing items at no additional shipping charge or provide credit to your card for the missing items. Notification of shortages must be made within 3 days of receipt of merchandise.Please note: We cannot expedite shortage requests and we reserve the right to issue credit if we cannot deliver incomplete shipment items in a satisfactory time frame.Defects: If any merchandise is defective, TC Boutique will resolve the problem. Defective merchandise that totals less than $10.00 will be refunded to your credit card. We will not reship claims under $10.00.Defects will not be honored after 30 days from receipt of merchandise.We reserve the right to request that all defective merchandise be sent back to TC Boutique. Replacement merchandise will be sent or credit issued once the defective items arrive. Returns received without first getting a Return Authorization number will be refused. Merchandise that has been used (for display, sold then returned, etc) or broken is not considered defective and credit will not be given for these items when returned. Please allow 1-2 business days after your return is received for TC Boutique to evaluate and issue credit.Should you require replacement products on exchanged or defective items prior to your claim being processed, you must place a separate order and be responsible for the charges on that order until we receive the items back. At that time you will be credited for the second order.
We do not reship damaged or defective goods automatically. Because of the nature of different claims and problems with defective merchandise we reserve the right to issue credit rather than reship the product.How do you handle damaged packages or broken merchandise?If you receive a visibly damaged packaged, please contact us ASAP so that we can file a claim with the carrier. Failure to file a claim in a timely fashion could result in a disallowed claim.
We ship orders every weekday except holidays. Most of our orders will ship by First Class or Priority Mail. We use USPS priority mail. If you need expedited shipping, send us a message, and we will give you the shipping rates for upgraded service.Orders will be shipped to the address on the order receipt – if you see that the address on your receipt is incorrect, please contact us via email ASAP and we’ll do our best to update the address on our end.
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